Refund policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at heybabyboxhelp@gmail.com. 

When you reach out for a return or exchange we will provide instructions on where to send your items. Cost of shipping items back will be customers responsibility. 

You can always contact us for any return question at heybabyboxhelp@gmail.com.

Wrong Addresses/Return to Sender

We are not responsible for incorrect addresses or items returned to sender. We will do our best to contact you to resolve the issue, there will be a shipping fee to resend the gift if requested. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items, gift cards or custom orders.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at heybabyboxhelp@gmail.com.